Essential Services

Essential Services

What are our Essential Services?

NHS Prescriptions

We can dispense your NHS prescriptions and provide advice about your medicines, including Repeat Dispensing.

Repeat Dispensing

If you receive regular, unchanged medicines from your GP, you may be on electronic Repeat Dispensing

Discharge Medicines Service

With your consent, we can be informed of any changes to your medicines made in the hospital.

Safe storage and Medicines disposal

Store your medicines as advised by the manufacturer, typically at room temperature, but some may require refrigeration (e.g., insulin, eye drops).

Prescription delivery

As a Distance Selling Pharmacy, we offer free delivery of your prescription medication.

Record keeping

We maintain records of all prescriptions and services provided, including consultations by our pharmacy professionals.

Healthy living advice and self care

Our pharmacy team offers advice on medications and minor ailments, including private consultations.

Essential Services

information

When the pharmacy is closed, if you urgently need medical help or advice, but it’s not a life-threatening situation, contact NHS 111, by calling 111. Information can also be accessed at www.nhs.uk.

Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve.

We may refuse to provide services to individuals or those accompanying those individuals who are violent, threaten violence, commit or threaten to commit a criminal offence.

https://www.cheshireandmerseyside.nhs.uk

If you would like more information about any of the services we provide, please ask a member of staff or telephone the number on the front of this leaflet. Our aim is to give the highest possible standard of service. Please tell us what you think about the service we provide at this pharmacy and any ways in which you think we can improve our services to you. If you have any comments, suggestions or complaints, please speak to a member of staff.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our pharmacist will give you further information about this.

Make a complaint to NHS England
  • By post to: NHS England, PO Box 16738, Redditch, B97 9PT
  • By email to: england.contactus@nhs.net, stating ‘For the attention of the complaints team’ in the subject line.
  • By telephone: 0300 311 22 33

Need to know more?

Contact us today, and let us help you make managing your prescriptions easier and more convenient. Your health and satisfaction are our top priorities, and we look forward to serving you.

Contact Us Today