Privacy Policy

About Us

Remedi Solutions Ltd are fully committed to maintaining the trust and confidence of all, clients, patients, suppliers and visitors to our web site. We want you to know that we are not in the business of selling, renting or trading email lists, or other personal information that we may collect from you, with other companies and businesses for marketing purposes. We believe in being wholly transparent so that you know exactly how your personal data is being processed. This Privacy Policy aims to provide you with important information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.

Types of data we collect and what we do with it

Patients

In order for you to be able to set up your account with us, we need to collect certain personal information from you including your name and your email address. We require this information in order to identify you within our secure database and communicate with you regarding your account. When you choose to sign up to Remedi Solutions Ltd you do so in accordance with our terms and conditions and therefore our lawful basis for collecting this information is to fulfil our contract to you.

Some additional features may incur additional charges which we will tell you about in advance.

We will only retain your information for as long as we need to do so in order to fulfil our contractual obligations to you. Should you wish to stop using Remedi Solutions Ltd, please inform us and we will ensure that your details are deleted from our database within 90 days, other than where there is a lawful requirement for us to retain it in order to satisfy our statutory obligations.

We take reasonable steps to ensure that other companies with whom we must share your data from time to time operate within the requirements of the General Data Protection Regulation (GDPR).

While we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

Special Category Data

In order to provide some of our services to you (such as prescription fulfilment) we may need to ask you for information relating to your physical and mental health. This is classified as Special Category Data which is more sensitive in its nature and therefore requires a greater level of protection.

We will only process information relating to your health where we have your permission to do so. We cannot provide a product or service without your permission (for example, we can’t prescribe medication without your explicit consent), this will be made clear when we ask for your permission. If you later withdraw your permission, we will no longer be able to provide you with a product or service that relies on us having your permission.

Additional protocols are in place to protect your special category data. Specific data sharing agreements are in place with third party suppliers who we may use to process and store your personal data.

Cookies and analytics

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them please see our cookie policy. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour. You can set your browser not to accept cookies although some website features may not function as a result.

When you visit our website, our web server stores your IP address in its access logs. We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

We use Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of people visiting our website.

We have a legitimate interest in collecting this information as we use the findings to help us understand and continually improve the user experience within our site.

Children

We understand the importance of protecting children’s privacy, especially in an online environment. Our services and website are not intentionally designed for or directed at children. It is our policy never to knowingly collect or maintain information about children, other than where that information is provided by their parents or guardians, and it is required in order to fulfil our contract to provide services.

Marketing

We may add your personal details to our electronic mailing list for marketing purposes providing you have given us your consent to do so. We will use your details to keep you updated with new products, offers and promotions or information that we think may be of interest to you. We may also contact you if we need to obtain or provide you with additional information and to check from time to time that your personal details are correct.

We will only add you to our marketing mailing list in the following circumstances:

You have signed up on our website to receive the latest news and special offers from us and consented to receive marketing communications and updates.

You have asked for information relating to specific events or promotions though our website, social media or any other channel.

You have contacted us directly though any other channel and specifically requested that we provide you with marketing communications and updates.

We have asked you through any other channel if you would like to receive marketing communications and updates from us and you have provided us with your consent to do so.

You have indicated verbally in person or by phone that you consent to receive marketing communications and updates from us.

You can withdraw consent and unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails. Alternatively, you can email our compliance officer and data protection lead, to request that your details are removed from our mailing list.

How we store your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Hard data provided in paper form is only retained where necessary and is kept in locked cabinets.

Third Parties

Where third parties are involved in processing your data we will have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they will only act in accordance with written instructions from you, or us, as appropriate.

In certain circumstances we may need to disclose information about you if required to do so by law. For example, we may need to comply with a court order, to take action for the purposes of preventing or reporting fraud or other crime, to apply the terms of our agreements with you, or to protect the rights or safety of our clients and employees.

We will never share, sell or rent your personal information with any third party for marketing purposes.

Access to your personal information

We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.
You have the right to request a copy of the information that we hold about you. If you’d like a copy of some, or all, of your personal information, please email us here or write to us at the address below:

Your rights

You have the following rights so far as your data is concerned, which we respect and comply with, although in some cases our legal obligations can supersede these rights:
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling
For full information, please refer to the Information Commissioner’s website: www.ico.org.uk

Complaints

Companies that have any access to data are called Data Controllers in law.
We are Data Controllers and we are registered with the Information Commissioner in the UK. Our reference number is ZA694465 (Remedi Solutions Ltd) Further details of the registration are available at www.dpr.gov.uk.

You have a right to lodge a complaint with the supervisory authority for data protection.

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Changes to this Privacy Notice

We keep our privacy policy under regular review and we will show the most recent privacy policy on our website.

This privacy policy was last updated on 07th October 2020.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us at the address below or by email to data@remedipharmacysolutions.co.uk